Returns

30-Day Return Window

Return or refund requests must be submitted within 30 calendar days of delivery or pickup. Requests are reviewed against the order, the reported reason, and applicable alcohol-shipping rules.

Please contact us before attempting to return wine. We will review the order and explain the next step based on the issue.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible and within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos when available.

• Keep the bottle, label, packaging, and receipt if possible.
• Do not discard damaged packaging until our customer service team responds.
• Use the email address associated with the order.

How We Resolve Issues

Depending on the issue and applicable requirements, we may offer a replacement, refund, or another reasonable resolution.

Return Shipping Costs

• Sabera Wines pays return shipping when the item is damaged, defective, incorrect, missing, or otherwise has an order-related problem.
• The buyer pays return shipping for a change of mind, finding a better price, no longer needing the item, or another preference-based return.

Condition for Preference-Based Returns

For a change of mind, finding a better price, or no longer needing the product, the product must be in its original sealed, unopened condition with the original packaging intact. Opened, unsealed, or otherwise altered products are not eligible for a preference-based return.

Non-Returnable Situations

We may be unable to accept requests for missed delivery attempts, incorrect customer information, or issues reported after the 30-day review window.

Start a Request

Customers who checked out as guests can securely access an order using the order number and checkout email. Registered customers can submit a request from Order History.